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InstallShield creates installation
tools that thousands of software vendors use to distribute software to you, their
customers.
About 80% of the Windows installations built in the world are built with InstallShield
software, so most of the applications you install on your home computer use an
InstallShield product.
The key idea to understand is that InstallShield, as a company, does not build
your installation. Rather, a software vendor buys an InstallShield product and
uses our product to distribute software to you. Because we didn't create your
software's installation, we aren't always able to fix problems that occur during
your installation. But this site is our effort to help you, our customer's customers,
resolve any issues you may encounter while installing software on your home computer.
We have posted the most common solutions and will continue to identify areas where
consumers have problems with installations. If you don't find an answer on the
Consumer Central site, please contact your software vendor. The software vendor
built your software's installation and will have more information on the specifics
of the installation. For more information on contacting your vendor, visit the
Who to Contact page.
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Consumer Central 
