FAQs

I don’t want to buy anything. How do I get taken off your list?
There is no list. What you are experiencing is an attempt by your software vendor to keep the software you have installed on your computer up-to-date so that it runs efficiently and safely. If you prefer not to be notified of updates, there is a desktop tool called the Update Manager that you can use to control the updates and messages you receive. For general information, see About the Update Manager. For instructions on how to change update settings using the Update Manager, see Changing Settings.

How do I stop updates?
There is a desktop tool called the Update Manager that gives you control over the updates and messages you receive. For general information, see About the Update Manager. For instructions on how to change update settings using the Update Manager, see Changing Settings.

Can I uninstall the Update Manager?
The Update Manager was probably installed along with an application that you installed. There is an uninstall for the Update Manager.

I installed the update, but the update still appears in the available list?
While this should never happen, it occasionally does occur. This happens because your software vendor incorrectly configured the update. To avoid seeing the update, you can hide it. For instructions on how to hide updates and messages, see Hiding and Resetting Updates. For a permanent solution, bring this issue to the attention of your software vendor.

What information does the Update Service collect?
The Update Service collects the product name, product version, and the language in which the product is run. This is the only information needed to provide you with the correct update for the software you have installed. For more information read our privacy statement or contact your software vendor.

My firewall security software tells me that that InstallShield's "Agent.exe is trying to access the Internet". Why does this happen?
Agent.exe is a part of the InstallShield Update Service. The InstallShield Update Service is a Web-based service that connects your software programs to their available updates. This requires it to use the Internet. Your software provider decides how often the agent will check for an update to your software. However, you may use the Update Manager control panel applet to reset how often these connections take place (or stop them entirely).

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