A utility is a small program that performs a specific, limited function,
for example, compressing files or deleting unused files. There are several utilities
that may be useful in diagnosing or correcting installation problems. Following
is a list of helpful utilities and their uses. Check the product documentation
or online help, for more information on each utility.
Additionally, the Windows operating system comes with several utilities that can
be found under Start > Programs > Accessories > System Tools. Consult
your Windows Help Library (Start > Help or double-click My Computer and select
Help > Help Topics) for more information.
This is a utility created by Microsoft to remove traces of Windows Installer packages
left behind by suspended installations from the Windows registry.
This utility will unregister a Windows installer product from your computer. This
will, however, not remove files installed by the package, which may need to be
removed manually. For more information on MsiCleanUp, refer to Microsoft’s
Knowledge Base article on the Windows
Installer CleanUp Utility.
WinZip is a compression utility used widely to compress and uncompress
setups, files, etc. While this utility is not free, you can download the evaluation
version in case you need to uncompress zipped files. For more information, visit
the WinZip download
Note: Windows XP has a built in compression utility. For more information, see
How Do I Unzip a
File in Windows XP?
PE Analyzer is a utility that can be used to find missing dependencies
for EXES, DLLs, and OCX files. PE Analyzer can be used to diagnose corrupt or
missing dependencies for applications that don’t work. Applications that
are missing dependent files will usually specify missing or corrupt files in their
respective error messages. To download PE Analyzer, visit the following site:
The Update Service is a tool that InstallShield sells to software vendors that is
designed to help you keep your software up-to-date. Keeping your software updated
has many benefits, but InstallShield recommends that software vendors build in an
option to disable automatic update checking. If you are using an application that
uses the Update Service, your application may have a configuration option to disable
update checking. Please check your application’s menu options.
If your application does not have this option, InstallShield has created a tool
called the Update Manager that can disable automatic update checking. For instructions
on how to download and use the Update Manager utility, see
How Do I Disable the Update Service for an Application?